Shipping and Returns
Damages
If you receive an item that is damaged you must inform us within 3 days of delivery, we will require a photo of the damaged goods. Once the damage item is returned to us we will refund or replace the item/s at no extra cost. We advise you to get proof of postage. Return postage isn’t compensated. We reserve the right to refuse refunds on items that have been tampered with or used.
Returns
If for any reason you are not completely satisfied with your purchase, please return it to us within 14 days for a prompt exchange or a full refund. All we ask is that the goods are returned to us in a complete, resalable condition, with the original packaging.
We will refund the purchase price promptly or if you prefer, exchange the product at no extra cost. We reserve the right to refuse refunds on items that have been tampered with or used. Please keep your proof of postage as unfortunately we cannot be held responsible for any items, which are lost in the post.
Sale items are non - refundable.
Jewellery
Our normal returns policy is applicable for all Jewellery except earrings. Due to hygiene reasons we cannot offer to refund or exchange any earrings.
Delivery
We aim to package your gift with care and attention. Each item is quality checked before it is posted to ensure you are receiving a gift that is in perfect condition. We post items on Monday, Thursday and Friday.
Postage
If you choose Standard Delivery 3-5 working days (£1.50 )
Upon receipt of your order you will receive an email confirmation with an order number and details of the items that you have ordered. At The Apple Tree Gift Shop we aim to dispatch your goods on the next working day, and you will receive an email confirming the order has been dispatched. Please note we only dispatch orders within our opening days and hours. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.
All vouchers are sent 1st Class delivery as standard.
Collection
If you wish to collect your items for our shop we welcome you to come in. Please see our opening days and hours. Although you may be tempted to stay a little longer for coffee and cake!